BE Solar - Privacy Notice

Detailed Privacy Notice:

​​

Effective Date: 1st September 2024
Last Updated: 7th November 2024

​

At BE Solar ("we", "our", "us"), we are committed to protecting and respecting your privacy. This notice outlines how we collect, use, disclose, and protect your personal information in accordance with the Bermuda Personal Information Protection Act 2016 (PIPA). It provides detailed information about our data practices and your rights under the law.

​

1. Information We Collect

1.1 Personal Information

We may collect, process, and retain the following types of personal information to deliver our services effectively and meet legal obligations:

• Contact Information: Includes your name, address, email address, and phone number, which we use to communicate with you regarding services, updates, and customer support.

• Financial Information: Includes bank account details, payment card information, and transaction history, which are essential for processing payments, managing financial transactions, and complying with financial record-keeping requirements.

• Usage Information: Consists of details about your interactions with our website and services, such as pages visited and products selected. This information helps us improve your online experience, enhance website security, and ensure proper service functionality.

• Technical Information: Includes data necessary for providing our services, such as property access codes, login credentials for relevant service portals, and property network details required for system operation and maintenance.

​

1.2 Sources of Information

We collect personal information directly from you, such as through forms, emails, or conversations, and automatically through the use of our website and applications.

2. How We Use Your Information

2.1 Providing Services

Your personal information is used for:

• Service Provision: Contact and financial information are used to provide and manage our services, including transactions, account management, and technical support.

• Transaction Processing: Financial information is used to process payments, issue invoices, and provide transaction-related updates.

• Account Management: Your identification and contact information are essential for verifying your identity and maintaining the security of your account.

​

2.2 Communication

We use your personal information to:

• Product and Service Updates: Provide updates on our products, services, promotional offers, and new developments.

• Customer Support: Respond to your inquiries and provide support, which may require access to your contact and usage information.

• Opt-Out: You can opt out of receiving promotional communications by notifying us at any time.

​

2.3 Monitoring and Improvement

We process your information to:

• Service Enhancement: Analyse how you interact with our services to improve their functionality and performance.

• Personalization: Tailor your experience by offering relevant content, products, and services based on your preferences and usage history.

​

2.4 Legal Obligations

We may process your data to:

• Compliance: Meet legal requirements, such as tax obligations and regulatory reporting.

• Dispute Resolution: Use personal information to address disputes or enforce our agreements.

3. Sharing Your Information

3.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers and business partners who assist us in delivering and supporting our services. These third parties are contractually obligated to use your information only for specific purposes and to protect its confidentiality:

• Cloud Storage Providers: For securely storing data and ensuring reliable system operation.

• Payment Processors: To handle secure financial transactions on our behalf.

• IT Support: To maintain and support our technical infrastructure, ensuring system stability and security.

• Monitoring Platforms: BE Solar and our business partners use data from system-monitoring applications to manage, optimise, and monitor the performance of your solar systems. This data is accessible to BE Solar, our partners, and you, enabling efficient system management.

• Planning Department: As part of the Planning Application process, we share your name, address, visual representations of your property (e.g., images and plans), and technical project information with the Planning Department. This information will be made available in the public domain as required by the application process.

​

These third parties are contractually obligated to use your information only for specified purposes and protect its confidentiality.

​

3.2 Legal Disclosures

We may disclose your personal information if required by law or in response to legitimate requests from public authorities, including:

• Court Orders: Complying with judicial orders.

• Regulatory Bodies: Meeting legal obligations set by regulatory bodies or government authorities.

4. Retention of Your Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this notice, comply with legal obligations, and enforce agreements:

• Contact Information: Retained while you remain a client and as necessary for service follow-ups.

• Financial Information: Retained for a period of seven years in compliance with financial record-keeping requirements.

• Usage Information: Retained for analysis and service enhancement purposes.

• Technical Information: Retained while your systems remain active for performance and security purposes.

​

Once your information is no longer required, it will be securely deleted or anonymized.

5. Your Rights Under PIPA

Under the Bermuda Personal Information Protection Act 2016 (PIPA), you have the following rights:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections to inaccuracies in your information.

• Deletion: Request deletion of your information, subject to legal obligations.

• Objection: Object to the processing of your data in certain cases.

• Data Portability: Request a copy of your information in a commonly used, machine-readable format.

​

To exercise your rights under PIPA, please contact us using the details provided at the bottom of this Privacy Notice.

To access further information regarding your rights under PIPA, please visit the website of the Privacy Commissioner at privacy.bm. Alternatively, you can contact the Privacy Commissioner’s office directly via privacy@privcom.bm or by dialling 1-441-543-7748.

6. Implied Consent

By providing personal information to BE Solar, whether through forms, emails, or verbally, you give us implied consent to use your data to deliver products and services. This consent includes the sharing of your data with third-party service providers essential for operating our business. At any time, you may request detailed information on which third parties your data is shared with by contacting using the details provided at the bottom of this Privacy Notice.

7. Data Security

We take the security of your personal information seriously and have implemented the following measures:

• Encryption: Personal data is encrypted during transmission and storage.

• Firewalls: To prevent unauthorised access to our systems.

• Access Controls: Only authorised personnel can access personal information based on their role.

​

Despite these measures, no security system is completely secure. If you have any concerns, please contact us immediately.

8. Contact Us

If you have questions or concerns about this Privacy Notice or our data practices, or if you wish to exercise your rights under PIPA, please contact BE Solar’s Privacy Officer at:

Name: Robert Godfrey
Address: 48 St John’s Road, Pembroke, HM01, Bermuda
Email: privacy@besolar.bm
Phone: +(441) 279-5907

9. Changes to the Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any changes by posting the updated Privacy Notice on our website and updating the "Effective Date" above.